Q. Do you have a warranty on your products?
Yes, ECCO has a limited warranty that all of our products are free from any manufacturing or material defects. But this isn't a guarantee against wear and tear. If you have a question about a product you bought at eccocanada.com please contact us.
Q. How do I find out where my nearest ECCO distributor is?
ECCO has a country wide network of distributors. This means that there is a very good chance that there will be a store near you. Use our store locator to find a retailer near you.
Q. Can you ship my shoes internationally?
No, at this time eccocanada.com only ships domestically.
Q. Are ECCO shoes waterproof?
Only ECCO shoes that are made with a Gore-tex™ lining or Hydromax treated leather are waterproof.
Q. How can I best prevent my ECCO shoes from losing their original shape?
This is best done by using shoe trees when the shoe isn't being worn. The best type are shoe trees made out of unvarnished sandalwood, which also extracts moisture from the leather.
Q. Can I use my ECCO Gift Card online?
Yes. ECCO now offer consumers the option to use their ECCO Gift Cards to purchase online. You may also check your gift card balance here.
Q. Can I wash my shoes?
This is not a good idea. Laundry soap will remove the softening agents in the leather and the leather would become hard and shrink.
Q. What should I do if my shoes do become wet?
Give the shoes plenty of time to dry. Remove the insole and let the shoes dry naturally and never expose them to artificial heat which can damage and distort them.
Q. How are ECCO shoes sized?
ECCO shoes are manufactured in European sizes. Please use our size conversion chart to find your size.